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BHSU HELP DESK

How do I get help?

It is important to note that Network & Computing Services' workload may affect the availability of technical support at times. We ask for patience as we address your technical issues as time and staffing permit. To best meet the needs of the campus, NCS prioritizes all requests received by utilizing a priority reference list.

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Location

1st Floor of the Library, Monday through Friday 8 a.m. to 5 p.m.

Personal Computer Repair

We CAN...

Assist you with the installation or re-installation of anti-virus software.
Troubleshoot internet and network connectivity.
Assist you with the installation of any university-provided software.

We CANNOT...

Remove viruses, malware, spyware, or other programs
Install software (excluding software provided by Black Hills State University)
Perform any repairs or maintenance on a student computer other than those listed above.

Employment

Join the Help Desk team as Computer Technician Trainee, Computer Technician, or Senior Computer Technician.

Apply today

Contact BHSU Help Desk

BHSUHelpDesk@BHSU.edu

Office Hours: 8 a.m. - 5 p.m. Monday - Friday
605.642.6580

Location

1st Floor of the Library

Email Support

User Account How-To Guides
Login Help
Activate Email
Change/Reset Password

Priority Reference List

Emergency

Critical issue affecting many users. User(s) cannot work, or users are severely impacted.

Urgent

User can perform work, but a specific application is not available or not working at all. User is significantly impaired, or there is significant customer concern. Includes system installation if no current system.

Normal

A function is not working. Important issues that do not have a significant current productivity impact.

Moderate

Request for information updates, installation. Customer is able to work normally. Includes system installs if currently using an operational system.

Low

Request is for a convenience item.

RMA/AWP

Return Merchandise Authorization (RMA) or awaiting parts.

Hold

Request placed on hold for items that may need to be completed prior to the actual request or some other reason.